Return Policy

Last Updated: September 30, 2023

1. Introduction

Welcome to parfumerie Ali. We strive to provide you with the best products and services. However, we understand that there may be instances where you may need to return a product. This Return Policy outlines the terms and conditions under which product returns are accepted. Please read this policy carefully before making a purchase. By using our Website and purchasing products, you agree to comply with the terms outlined in this policy.

2. Return Eligibility

• Defective or Damaged Products: We accept returns of products that are defective or arrive damaged. If you receive a defective or damaged product, please contact us within seven (7) days of receiving the item.
• Non-Conforming Orders: In cases where you receive a product that does not match your order, you may be eligible for a return. Please contact us within seven (7) days of receiving the incorrect item.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team via email at parfumeriali@gmail.com or via this WhatsApp 0772841315 within seven (7) days of receiving the product.
• Provide detailed information about the issue, including your order number, a description of the problem, and any relevant photos or evidence.
• Our customer support team will review your request and provide you with instructions on how to return the product if your request is eligible.

4. Conditions of Return

• All returned products must be in their original packaging and in the same condition as when they were received.
• The product must be returned within fourteen (14) days from the date we authorize the return.

5. Refund or Replacement

• For defective, damaged, or non-conforming products, we offer either a refund of the purchase price or a replacement product, depending on your preference and product availability.
• Refunds will be processed using the same payment method used for the original purchase.

6. Return Shipping

• For eligible returns, we will provide you with a return shipping label or arrange for the return shipping at our expense.

7. Non-Returnable Items

Some items are non-returnable, including:

• Products that have been used or altered in any way.
• Products without their original packaging.

8. Contact Us

If you have any questions or concerns regarding our Return Policy or need assistance with a return, please contact us at parfumeriali@gmail.com.

9. Changes to this Return Policy

We may update this Return Policy to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the updated Return Policy on our Website.

By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to this Return Policy. If you do not agree with any part of this Return Policy, please refrain from making a purchase on our Website.